Introduction
At A-EXPRESS we orchestrate cross-border parcel delivery across Armenia, Kazakhstan, Uzbekistan, Belarus and Georgia. To do that well we handle personal information — carefully, briefly, and only when it helps us move a parcel or answer a question. This policy explains what we collect, why, and what you can do about it.
It applies to everyone who interacts with us through a-express.net, our partner APIs, and the shipments we carry on behalf of source partners.
Information we collect
Personal information
Information you or a shipping partner provides so we can move the parcel end to end:
- Name and contact details (email, phone number, address)
- Shipping and delivery addresses
- Payment information, when applicable
- Package details and tracking identifiers
Automatically collected information
Standard web telemetry when you visit our site:
- IP address and browser type
- Device and platform metadata
- Usage analytics (which pages, how long, what failed)
- Cookies and similar tracking technologies
How we use your information
We use the information we collect to:
- Process and deliver your shipments
- Provide tracking information and updates
- Communicate with you about your deliveries
- Improve our services and customer experience
- Comply with legal obligations
- Prevent fraud and ensure security
Data security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We encrypt data in transit, restrict access on a need-to-know basis, and keep an append-only audit log of system-level changes. No method of transmission over the internet is 100% secure, but we treat your data as though it is.
Your rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Opt out of marketing communications
To exercise any of these, get in touch via our contact page — we'll respond within 30 days.
Contact us
If you have questions about this Privacy Policy or our data practices, please reach us through the contact page or email [email protected].
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page and, for material changes, notify affected users directly. Continued use of our services constitutes acceptance of the updated policy.