Agreement to terms
By accessing or using A-EXPRESS services at a-express.net, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
Our services
A-EXPRESS orchestrates cross-border parcel delivery and tracking. Specifically, we offer:
- Domestic and international package delivery
- Real-time package tracking and status visibility
- Secure handling and consolidated transportation
- Customer support services around the clock
User responsibilities
When using our services, you agree to:
- Provide accurate and complete information at booking
- Comply with all applicable laws and regulations
- Not ship prohibited or illegal items
- Properly package items to prevent damage in transit
- Pay all applicable fees and charges on time
Prohibited items
The following cannot be shipped through our services:
- Illegal substances or contraband
- Hazardous materials without proper authorization
- Weapons and explosives
- Perishable items without proper cold-chain packaging
- Items that violate intellectual property rights
Pricing & payment
Shipping rates are calculated based on package weight, dimensions, destination, and service level. Payment is required at the time of booking. We accept major credit cards and other payment methods as indicated on our website or quoted by our sales team.
Delivery & tracking
We provide estimated delivery times based on the service level selected. While we strive to meet these estimates, delivery times are not guaranteed and may be affected by customs processing, weather, or other factors beyond our control. You can track your package using the tracking number provided at booking.
Все Товары, заказываемые у продавцов из-за рубежа, подлежат таможенной проверке и оформлению при пересечении границы Российской Федерации. Заказчик осознает и соглашается с тем, что в случае оформления Заказа Товара, который подлежит таможенному оформлению при ввозе в Российскую Федерацию, в соответствии с требованиями законодательства, в том числе по требованию уполномоченных органов, может осуществляться обработка персональных данных в следующем составе: Ф. И. О., дата рождения, гражданство, пол; данные документов, удостоверяющих личность, ИНН, номер телефона, адреса доставки, данные о Товарах, а также передача таких данных партнёрам "ЭЙ ЭКСПРЕСС". Такими партнёрами выступают указанные в настоящем подразделе третьи лица, а также Исполнитель, если это предусмотрено законодательством Российской Федерации и/или государства, из которых осуществляется доставка.
Limitation of liability
A-EXPRESS's liability for lost, damaged, or delayed shipments is limited to the declared value of the package or the maximum coverage amount specified in your service agreement. We are not liable for indirect, incidental, or consequential damages arising out of the use of our services.
Claims & disputes
Claims for lost or damaged packages must be filed within 30 days of the scheduled delivery date. Claims should be submitted through our customer service channels with the tracking number and appropriate supporting documentation (photos, proof of value, original packaging where possible).
Termination
We reserve the right to refuse service or terminate access to our services for any user who violates these Terms of Service or engages in fraudulent or illegal activities. Where reasonable, we'll notify you first and give you an opportunity to correct the issue.
Changes to terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. For material changes we'll notify active customers directly. Your continued use of our services constitutes acceptance of the modified terms.
Contact
Questions about these Terms of Service? Reach out through our contact page or email [email protected].